Return & Refunds

Thank you for choosing Koinoniabyzazel. Every piece in our collection is crafted with care, designed to embody elegance, intention, and individuality. Each item is inspected before shipment, but if something doesn’t arrive as expected, we’re here to make it right.

Return Period

You have 30 days from the date your order is delivered to request a return. After this window, we cannot offer a refund or return.

What Can Be Returned

Eligible for Return:

  • Non-personalized items
  • Unused, unwashed items in original packaging with tags attached
  • Returns initiated within 30 days from delivery

Not Eligible for Return:

  • Personalized/customized products (unless damaged, defective, or incorrect)
  • Items purchased with discount codes over 10% or during sales/promotions (including BOGO or Free Shipping offers)
  • Any item sent back without prior approval

Return Requirements

  • Items must be in original condition — unused, unwashed, and with all original tags/packaging
  • Return shipping is the buyer’s responsibility
  • Returns must be sent using a trackable, insured service
  • Shipping and handling fees are non-refundable
  • Refunds will be returned to the original payment method, including gift cards

Please contact us before sending your return. Unauthorized or unqualified returns will not be accepted.

Damaged, Defective, or Wrong Item?

If your item arrived damaged, faulty, or incorrect — we’ve got you covered. No need to send it back.

Please email us at [email protected] with the following:

  • Your order number
  • A photo/video of the item
  • Your full shipping address
  • A contact phone number

Once verified, we’ll ship a free replacement as quickly as possible.

Refund Timeline

Once your return is received and approved, please allow up to 14 business days for your refund to process. We’ll notify you by email once the refund is issued.

Haven’t Received a Refund Yet?

If your refund hasn’t shown up:

  1. Check your bank account
  2. Contact your credit card provider
  3. Consult your bank

Still nothing? Reach out to us at [email protected], and we’ll be glad to help.

Exchanges

We do not offer product exchanges due to the made-to-order nature of our items. Please double-check your size, color, and shipping details before completing your purchase. If you’re unsure — contact us first, we’re happy to guide you.

Need Help?

Email us anytime at [email protected] — we’re always here to support you.